FAQs

Our team will dispatch all orders as quickly as possible. See below for a general shipping timeframe depending on the product or products you have ordered.

Small Homewares - approx 2 - 9 days

Clothing - approx 2 - 7 days

Large Homewares & Furniture - approx 3 - 15 days

*Please note these timeframes are estimates only. We cannot guarantee your order will be delivered within this timeframe. Couriers do from time to time have delays that are out of their control but should we be made aware of any delays we will pass this information onto our customers.

Please see our Shipping Policy for the most accurate information on cost of shipping.

For shipping costs on any of our Furniture pieces you will need to contact our customer care or fill in our Shipping Quote Request Form

Yes we can ship worldwide for our clothing, small homewares and some of our larger homewares.

Please get in touch with us to request a shipping quote to your destination. You can contact us here

We aim to dispatch all clothing orders either same day or within 1 business day, however please allow up to 2 - 3 business days for unexpected delays. If you are needing your clothing order sooner we recommend selecting express shipping at checkout.

We aim to dispatch all homewares and furniture orders within 3 business days from our warehouse, however please allow up to 5 business days. We try to get all orders received shipped as quickly as possible.

If you are trying to checkout with a large homewares or furniture item in your cart, you will be presented with 'This order can’t be shipped to the address you entered...'

Before you check out we just need to provide you with a custom shipping quote. You can submit a shipping request here

If you are only given one location to collect your item(s) from this is because the particular item(s) in your cart are currently at the stated location. We can transfer products between our Goondiwindi and Toowoomba stores. Please get in contact with us to request a transfer.

If you are trying to checkout with a large homewares or furniture item in your cart, you will be presented with 'This order can’t be shipped to the address you entered...'

Before you check out we just need to provide you with a custom shipping quote. You can submit a shipping request here

In the unfortunate event that your order is damaged during transit please get in touch with our customer support within 48 hours of delivery. You will need to supply your online order number and photos/video proof of the damage to the packaging and item. You will also need to keep everything including the packaging. Our team will then help initiate the claims process with the courier company responsible for the damage caused. 

If you selected transit/damage cover at checkout, we will compensate you for the damages occurred or if you choose to return your order to us we will cover costs for your order to be returned and a full refund provided, excluding transit/damage cover.

If you did not select transit/damage cover at checkout, we will assist you with making a claim with the relevant courier company but please note, we use third party courier companies and any damages caused during transit is out of our control. We strongly recommend all customers to select transit/damage cover to avoid disappointment if your order is damaged by third party couriers.

Please note: Some couriers (i.e. Australia Post) require the receiver (you) to submit the claim or attend one of their offices to show the damage and start the claims process. Please ensure you keep all packaging so you can physically show the damage when you attend an Australia Post Facility.

We are only able to deliver to one address per order. If you would like
to send your purchases to multiple addresses, you will need to place a separate order for each destination.

Yes we can deliver to PO Boxes for clothing and small homewares items. However, we can not accept PO Box addresses for our large homewares and furniture items. We will require a street address to deliver these orders to.

We will do our best to accommodate and communicate any delivery requests you may have.
Please include all delivery instructions in the ‘order notes’ section at checkout but we cannot guarantee these instructions will be followed by the courier.

For large homewares and furniture deliveries please include instructions when you get in touch with us to receive a custom shipping quote. You can also include these instructions in the 'order notes' section at checkout.

Yes you can collect your order including furniture from our showroom. As we have two showrooms, you will need to get in touch with us to find out which showroom your item is currently at. To book a collection from one of our Showrooms, please contact us

If you spend over $150 on our full priced clothing or small homewares you will receive free shipping. However, if you have other items in your cart including, sale clothing or large homewares/furniture pieces shipping will be calculated at checkout. Should you have any questions about the shipping price displayed at checkout please feel free to contact us to discuss. We are always here to help.

Our team aim to dispatch orders as quickly and efficiently as possible. If you have placed an order and want to cancel or make changes to the order please contact us as soon as possible. If you have received notification via email that your order has been shipped and tracking has been allocated, we can no longer cancel or make changes to your order but if we can help we will.

In the unlikely event you have received an incorrect item please get in touch with us to rectify.

While we try our best to provide exceptional service, sometimes damages can happen during shipping and handling which are outside our control. It is the customers responsibility to inspect goods within 48 hours of delivery. If your order arrives damaged, please contact us with your online order number and photo/video evidence of any damage, including damage to the packaging it was sent in. Any damage claims after 48 hours of delivery will be treated as a warranty claim and buyer must wear all delivery costs incurred in the claim process.

You can contact us via our Contact Us page or if it is urgent please call us on 0433 824 510

At Harry and Kit we offer exchange, store credit or refunds on full priced items only. Or we offer exchanges or store credits for full priced items purchased using a one-off discount or promotional code.

Please note, we do not accept returns for sale items. We do not offer exchanges, credit or refunds for sale items. So please ensure you select any sale items carefully.

For more information and how to make a return please go to our returns policy and fill in a Return Request

If you meet our criteria to return your order the return shipping costs, customs charges, government taxes and duties for domestic orders will be covered by the customer. If you are returning goods, we recommend purchasing a tracked service as we take no responsibility for lost or damaged parcels during transit. Once we have received and inspected the goods, we will email you acknowledging receipt and
organise an exchange, store credit or refund, if eligible. Please see our returns policy for terms and conditions

Yes you can return items in store that were originally purchased online as long as your order meets our returns policy. Please see our returns and exchanges page for more information.

Many businesses are experiencing supply chain challenges as a result of the current Global Shipping Crisis. This is creating more variability around order delivery dates of our pre-ordered items. Unfortunately some matters are out of our hands, but please know we work very closely with our valued network of suppliers monitoring shipments to ensure we can best expedite delivery to our clients. With this said, the arrival date of pre-order items at the time you place your order may be subject to change. Please contact us for updates regarding your pre-order purchase.

Yes you can shop with us online and collect your order from one of our Harry and Kit stores. In-store collection will be offered at checkout should the product be available in store. In-store collection is free of charge, no delivery charges apply.

Please note that there may be slight delays with in store purchases depending which of our stores have the item/s you purchased. If we need to move stock between our two stores to fulfil your in store pickup, this may take up to 7 business days but we will endeavour to have your order available as soon as possible.

Yes. All orders processed via Afterpay, when purchasing a full priced item, are only eligible for a store credit of the order amount (less shipping). If you would prefer a refund, a processing fee of 6% will be deducted from your total order amount. This charge is due to the non-refundable 6% charge Afterpay applies to the merchant (us). Any refund amount will be less the shipping charge which will be deducted after the 6% has been applied. If you received free shipping on your order, a shipping fee (as stated above) will be deducted from the total order amount.

If your order meets our returns criteria, please click here to Lodge a Return Request

If you require specific care instructions for a product you have purchased from us, please contact us

Our Gift Cards/Vouchers are able to be used both online and in-store. You can purchase gift cards either online or in-store. Go here to purchase now

We try to have our website as up to date as possible at all times but we are a small team and sometimes we haven’t had a chance to photograph all the products you will find in store.

If you cannot find an item online, please contact us for assistance and we can help.

All of our measurements are in centimeters unless stated otherwises. We measure Length (L) x Width (W) x Height (H). If you would like to clarify a measurement please feel free to get in touch with us via phone or submit an online enquiry

Yes. Please go to our Wholesale & Trade page for more information and to register for an account with Harry and Kit.

To reset your password, follow the 'forgotten password' instructions on the login page. Please note, we don't have access to your password details but we can help you to reset your password. If you are still having difficulty, please contact us and we will help where we can.

For all Harry and Kit retail enquiries, please contact us. You can also
reach out to us through Live Chat on our Harry and Kit website, or Instagram and Facebook. We hope to respond to your enquiry within 1 working day.