RETURNS AND EXCHANGES
We want you to be happy with the products you purchase from Harry and Kit online or in store. With this in mind, our returns policy is as follows;
Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit note, or a refund (on full price items only) given your order meets the following criteria:
- For a full refund (less shipping), you need to lodge a Return Request and return the item to us within 10 days of receiving it. This applies to full price items only. No refunds, exchanges or credit notes on sale items.
- For an exchange or credit note, you need to contact us and return the item to us within 10 days of receiving it.
- All item(s) being returned must be in as new condition, with no damage to the item or the packaging.
- Any refund amount will be less the shipping charge. If you received free shipping on your original order a $10 processing fee will be deducted from your store credit/refund amount to cover any shipping and handling expenses.
- We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost or damaged in transit.
- Exchange items will be processed as a new sale and a return. Place and pay for a new order online or via email, and return the original item for a refund.
- Shipping charges will be waived only if the returned item is faulty.
- Any credit notes issued will be valid until used (there is no expiry date on credit notes or gift vouchers :) ).
- Refunds or credit notes are only processed once the original item has been returned to us and meets the above criteria.
Items excluded from return policy
- All sale or discounted items
- We do not provide refunds for earrings for sanitary reasons
- Products described as ‘made to order’
- Personalised items
- Gift Cards
Unfortunately we do not offer returns on sale items, unless faulty. All sale items are considered final sale and is unable to be returned for refund, exchange or returned for store credit.
If your order meets our returns criteria please click here to Lodge a Return Request