Harry and Kit Returns Policy
We want you to be happy with the products you purchase at Harry and Kit online or in store. With this in mind, please carefully read our returns policy below before making a purchase;
APPLICABLE TO ALL RETURNS
CONDITION
All returns must be in their original condition. Harry and Kit will not accept tampered or worn fashion returns, or homewares not in their original condition. If the item does not meet expectations, we have the right to refuse your return.
FULL PRICE ITEMS
Any items purchased at full price with no associated discount can be returned in person or online for refund, store credit or exchange (less shipping).
SALE OR PROMOTIONAL ITEMS
Sale items with a discount of 5% - 25% are eligibly to be returned for store credit only (less shipping).
Sale items with a discount greater than 25% are deemed Final Sale and cannot be returned for store credit, exchange or refund.
TIME FRAME
All return requests must be made within 7 days of receiving your item. Once approved your item must be posted back to us within 4 days to receive a refund or credit note.
FOR ALL ELIGIBLE ONLINE RETURNS
TIME FRAME -All online returns must be lodged within 7 days of you receiving the goods.
FULL PRICED ITEMS – Eligible for a refund, or online store credit minus shipping fees.
- Clothing returns processing fee - $11.90
- Small homewares processing fee - $19.95
10% OFF WELCOME CODE (or discounts up to 25% OFF) – Items purchased using the 10% welcome code or any discount up to the value of 25% are eligible for an online store credit only (less shipping). Any items purchased on sale over the value of 25% are considered FINAL SALE and not able to be returned for refund, store credit or exchange.
SALE OR PROMOTIONAL ITEMS- Sale items or promotional items with a discount greater than 25% are not eligible for a return and are considered FINAL SALE.
SHIPPING - Customers are liable for return shipping costs.
ORDERS PLACED USING AFTERPAY - All orders processed using Afterpay as their payment method, when purchasing a full priced item, are only eligible for a store credit of the order amount (less shipping).